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Customer loyalty is no co-incidence

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As we approach our 10th year in business we are proud to celebrate our most loyal and longest serving client as Norman E.Webb who has been doing business with us since the first week we opened.

There are many strands to Norman Webb Limited's business including general haulage, overnight pallet delivery, taxis, chauffeur, car and van hire not to mention the purpose built LGC workshop all situated on Bumpers Farm.

24-7 Staffing support with temporary and permanent staff across all areas of their business throughout peak trading periods or holidays and sickness.

Lee had this to say about our working relationship: "We continue to grow our business year on year despite the economic climate and I can honestly say that without the help of everyone at 24-7 Staffing we would not be as successful as we are. They are an extremely important part in keeping the exceptional standard of service we offer our clients to the standards they have come to expect. I still feel as important to them as I did when we started doing business together 9 years ago and trust the candidates they send me will do a good job.

Retaining loyal clients is no co-incidence and takes a consistent approach to excellent customer service which is something we are very good at 24-7 Staffing as the retention of our loyal client base has proved.

So how do you build customer loyalty?

Keeping in touch with regular visits, phone calls, and emails and taking the time to say thank you

Treating your team well so they treat your customers well

Showing you care and remembering what they do and don't like

Rewarding them for choosing you over competitors

Ask them how you can make them more happy and successful at what they do

In short if you want to retain loyal customers then you need to treat them how you would like to be treated.

We're giving away a copy of Michael Heppel's 5 Star Service One Star Budget to the best example of customer service you've ever received. Just drop us an email to info@24-7staffing.co.uk with your 5 Star Story!

Harvey picture

Published by Harvey

over 4 years ago

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