Somebody said to me recently that we were almost evangelical about compliance. They were joking, but I am actually rather proud of that statement because, yes, we are. By which I mean that we have total belief and commitment to the ethos that when we work with a client, we are working to introduce only totally competent staff into their business environment. It’s important to note here that we say ‘totally’ competent and here is what I mean by that.
Let me give you an analogy. Would you be happy using a ‘competent’ but unqualified lawyer or doctor? There is no reason not to because surely if they are competent, they know enough to do the job, but even the question seems wrong doesn’t it? Of course you wouldn’t. It is possible to be able to do something, and be able to do it reasonably effectively, without being totally competent, but that is not compliant with legislation, not safe and not what you look for in an employee.
Here at 24-7 Staffing we are evangelical about this because it matters to our clients. Part of our job is to ensure that the people we introduce you to are not only able to do the job but are also fully qualified and meeting the needs of national standards and legislation where it applies to them.
Most importantly where it applies to you as the employer, because, as the employer, you may be responsible for ensuring the safety and well-being of not just your employee but also the people they come into contact with while in your employment. Negligent hiring by employing someone without due diligence and vicarious responsibility (the fact that the employer could well be responsible for the conduct of employees) can and does lead to serious consequences.
Just recently there has been a very sad story which demonstrates the dangers of using unqualified and improperly trained staff to do a job. In this case, the worse happened; a father of three died in an accident, and the company director who allowed that to happen was jailed as a result. https://www.insidermedia.com/insider/northwest/company-director-jailed-following-workers-death?utm_source=northwest_newsletter&utm_campaign=northwest_news_tracker&utm_medium=business_article
In sectors such as Health Care and Transport there is national legislation that must be adhered to and as the employer, it is up to you to be able to prove that you have taken the right level of care to ensure that your employees are fully qualified. That means when you are using an agency, you should be using one that you can trust.
Choose an agency using similar criteria you would use when choosing a doctor or a lawyer.
• Are they qualified?
• Do they know your industry?
• Are they experienced?
• Do they belong to professional bodies, particularly ones that focus on standards?
• Do they have clear professional standards of service that you can trust?
• Do they clearly understand the legislative and essential requirements for your employees?
If you don’t, you are potentially opening yourself up to not only a bad employee but a situation that could escalate into something much worse.
Compliance with national legislation is not optional, and it starts with the people who you choose to supply your staff. We know this, we train our people in this ethos, it is fundamental to what we do, and we see it as a responsibility that must be adhered to. So we are happy for you to put our procedures, experience and compliance measures under the microscope.
If your employment agency is not, then you need to ask questions for your own safety.
More information on how to avoid vicarious liability can be found here: http://www.acas.org.uk/index.aspx?articleid=3715