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3rd Line IT Support Engineer

Job Title: 3rd Line IT Support Engineer
Contract Type: Permanent
Location: Chippenham
Reference: 542RCT
Contact Name: Richard Tidmarsh
Contact Email: richard.tidmarsh@24-7staffing.co.uk
Job Published: January 02, 2019 10:34

Job Description

We currently have an exciting opportunity for a 3rd Line Support Engineer to join a local IT support company on a permanent basis.

Role information:

  • Monday to Friday
  • 37.5 hour working week
  • Salary – Depending on experience


  • Administration and maintenance of mission critical web, database servers (predominantly Microsoft) and email servers (predominantly MS Exchange) for company-wide email and for management of email handling systems for clients across many domains. Administration of primary DNS for high-profile domains.
  • Incident/Problem Management for Office 365, Cloud Infrastructure, Device Management, Networking and SharePoint.
  • Proactive problem-solving.
  • Configuration and set-up of all new server systems required either internally for the company’s activities or for external clients.
  • Firewall administration and overall client network security including maintenance of existing anti-spam and anti-virus systems and the setting of new anti-spam policies.
  • Respond to complaints, taking any and all appropriate actions to turn any dissatisfied customers into satisfied customers.
  • Change/Incident/Request Management.
  • Policy/Process Documentation development


  • Free onsite parking
  • 31 days holiday per year to include bank holidays. (Increasing to 33 after a qualifying period)

If you are interested in this role then the first stage is to send us your CV online. This role has an immediate start for the right person.

24-7 Staffing Ltd is an Employment Agency working on behalf of a client. By applying for this position, you are giving us permission to pass your CV and covering letter to a third party in relation to this specific vacancy. A full copy of our privacy policy can be viewed on our website.