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Operations Team Manager

Job Title: Operations Team Manager
Contract Type: Permanent
Location: Melksham
Salary: UP TO £40,000
Start Date: ASAP
Reference: 674DS
Contact Name: Danielle Stavrakis
Contact Email: danielle.stavrakis@24-7staffing.co.uk
Job Published: December 20, 2019 11:57

Job Description

Our client is seeking an experienced Operations Team Manager to join their busy team. The successful candidate will be responsible for managing the planning and coordination of accounts and tax production, achieving optimum efficiency, economy of operations, great Client service and quality standards in Operations.

Your primary role will be to manage the Operations team.

Your accountabilities and Responsibilities will include, though not limited to:

  • Create, develop and implement effective resourcing plans to deliver great client service on a timely basis
  • Liaise with the Client Service Coordinators to ensure effective workflow management
  • Ensure the team adheres to company policies and procedures at all times
  • Act as a role model for the Old Mill values and behaviours
  • Actively collaborate with peer group across the organisation
  • Engender a culture across the team of continuous improvement
  • Support the development of the team to deliver great client service
  • Support individuals to identify their strengths and build on their career aspirations
  • Carry out meetings and reviews within your Operations Team


  • Effective management of WIP and billing for the team to ensure delivery of financial targets.
  • Take prompt action to address any issues or potential issues arising and escalating these to the Regional Operations Manager where appropriate
  • Complete timesheets accurately and within agreed deadlines


  • Ensure the team remain up to date with Old Mill procedures and policies that are relevant to the work to ensure high quality client service
  • Actively drive consistent application of processes and policies across Operations Teams


To be successful:

  • The role requires a minimum of 3 years relevant practical experience
  • Good communications skills; both written and verbal
  • Excellent interpersonal skills with the ability to build strong and cohesive working relationships
  • Ability to share knowledge to help others develop
  • Ability to manage self and others to agreed performance targets and standards
  • The ability to apply expertise and judgement to analyse diverse and complex sources of information in order to make sense of this and identify the right solution
  • Take a proactive and flexible approach to managing workflow in a constantly changing environment
  • Have a direct impact on the financial performance of the team and ultimately business success through personal delivery of tasks and activities at an individual level; being accountable for own performance and the performance of others
  • Ability to build relationships within teams to gain and build high levels of trust and respect
  • Ability to influence and mentor more junior members of the team
  • Manage the financial and operational performance of the team


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