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Sales Adminstrator

Job Title: Sales Adminstrator
Contract Type: Permanent
Location: Pewsey
Industry:
Salary: £20,000 per annum
Start Date: ASAP
Reference: 2016RCT
Contact Name: Richard Tidmarsh
Contact Email: richard.tidmarsh@24-7staffing.co.uk
Job Published: December 14, 2020 16:53

Job Description

Our client is seeking an experienced Sales Administrator with excellent customer service skills and a flexible "hands-on" approach. The successful candidate will be computer literate, ideally with a knowledge of Sage 50 and able to cope with a busy workload in a calm and effective manner.

Your duties will include:

Order Processing

  • Using the accounts package (Sage 50, and Sage Manufacturing), enter all orders and process them via production, despatch to invoice level.
  • Receiving orders via telephone/email/fax / online, checking the accuracy of pricing, product details, stock availability, packing & delivery requirements.
  • Entering orders onto the accounts software in order to generate the necessary paperwork

Production Scheduling/Planning

  • Maintaining a system for orders received for use in Production Planning
  • Liaising with the Production Manager to advise him of the daily requirements
  • Provide the necessary paperwork in good time to allow production and assembly to meet the carrier collection time.
  • Provide any additional non-warehouse products to complete any orders (100 sheet packs of tissue paper, 10 Metre lengths of Clearwrap)

Carriers

  • Organising the appropriate carrier to collect consignments
  • Raising the documents required and entering data on the software programme of the individual carrier.

Stock Control

  • Using the Sage Manufacturing software, backed up with a physical stock count
  • Maintaining accurate records of product and materials usage
  • Highlighting reordering requirements to the General Manager.

Invoicing

  • For Prepaid customers ordering by telephone directly with Shredhouse, take card payments, record on the accounts package and destroy confidential card payment records.

Customer Service

  • Answering customer queries regarding delivery – timing, shortage or other inconsistencies.
  • Assembling samples & dispatching to customers in response to requests.
  • Maintaining the samples room in an orderly state with current samples of all products.
  • Follow up samples with a telephone call, collecting information for potential email contact.
  • Responding to the needs of visiting customers to view, order and/ or collect goods.
  • Sampling customers for feedback on satisfaction levels, using the appropriate forms.

Being a small office, there will be unidentified tasks to be carried out on an ad hoc basis, which may be either partly or wholly allocated to you as they arise.

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